elebia Helpdesk portal

Leaflets and datasheets 1

• Leaflets 2024- 2025

Shipping FAQs 2

• Product delivery deadlines
• I need a copy of my invoice for my order. How do I proceed?

Warranty 4

• Warranty activation
• Warranty
• What is the warranty of elebia’s products?
• What is the slip clutch warranty?

KB Overview 1

• KB Structure and Navigation

Contact Support 0

Technical Resources 0

User Manuals 1

• User Manuals

Documents 5

• Exploded views
• Technical specifications: evo2 / evo2L Automatic Lifting Hook
• Technical specifications: eMAX Remote Control
• Maximum releasable load for automatic hooks
• Certificates

Battery FAQs 10

• What is the life span of the battery?
• What is the duration of the battery?
• How long does it take to charge the battery to full power?
• Do I need to fully discharge the battery before every charge to prolong its life?
• Can Ion Lithium batteries be stored for a long period of time?

View all 10

Safety Design FAQs 6

• Is it possible to open the automatic hook and drop a suspended load?
• Is there a manual override ?
• Are there temperature limits or environmental conditions for product use?
• Understanding Safety Factor and WLL
• Does Elebia Offer Models for Special Environments (Marine, High Temperature)?

View all 6

Control Integration FAQs 8

• Is it possible to control the automatic lifting hook with the remote control of the crane?
• Is the elebia system valid for all kinds of cranes?
• Is it possible to wire-up the evo automatic lifting hooks?
• Can a PLC or computer control the automatic lifting hooks?
• Can the Elebia hooks be integrated directly to the crane's hoist?

View all 8

Maintenance SpareParts FAQs 5

• Maintenance & inspection for the automatic lifting hooks
• Is there a typical spare part necessary to have?
• What are the most common malfunctions or breakdowns of the automatic lifting hook?
• What causes excessive clutch wear?
• Yearly inspection and maintenance of the evo automatic lifting hooks

Parameters FAQs 4

• What’s the resolution of the loadcell?
• Understanding encoder function and calibration
• Understanding the parameters on eMINI/eINST
• Navigating the eMAX Menus: A Comprehensive Guide

Radio LED Acoustic FAQs 3

• LED Indicators on Elebia Hooks
• Acoustic Signals from Hook
• What are the radio operating frequencies of Elebia products?

Training Warranty Support FAQs 3

• Where can I get technical support?
• Is prior training required for installation or use?
• Technical & Operational Training at Elebia

Other FAQs 3

• Can the hooks be customized ?
• Demo or Trial Options Available
• Are there sensors to detect overload on the hook?

Repair, Maintenance & Calibration for Elebia Hooks and Clamps 36

• Clutch and gear upgrade process (evo5 to evo25 automatic lifting hooks)
• Encoder calibration of the C5 Automatic Lifting Clamp
• Encoder calibration of the evo automatic lifting hooks
• evo2 lifting hook lock pin cap: replace / remove / add
• How to close the NEO20 lifting hook after its assembly

View all 36

Parameters Configuration 7

• Hook Parameters via eMAX
• Radio Configuration Parameters for Elebia Hooks
• eMAX Settings
• Motor Brake Parameter
• Restrict Parameters on the eMAX

View all 7

eMAX Advanced Service 6

• eMAX remote control serial port communications
• Master menu on the eMAX
• Updating firmware of the eMAX remote control
• eMAX doesn’t display the weight of the load
• Versions of eMAX Firmware Resumed

View all 6

Remote Control Setup 6

• How to Link Different Hooks in One eMINI/eINST
• Create link between the automatic lifting hook and the eMINI remote control
• Create link between the automatic lifting hook and the eINST remote control
• How to Connect the Hook to the eMAX
• How to Link Different eMINI to the Same Hook

View all 6

Battery Management 0

Basic Maintenance 0

Advanced Features Users 4

• Autoclose Function Guide for Elebia Hooks
• Opening the Hook Under Load — Why Correct Operation Matters
• Swivel lock: when and how to block the hook's rotation
• Hook Opening Slightly During Operation

Diagnosing Users 0

Certificates 0

Suitable Lifting Points 2

• Suitable lifting points
• How to Choose the Right Link for Your Elebia Hook?

evo series 0

neo series 0

s40 0

c5 c6 etrack 0

dropper10 0

remotes 0

batteries chargers 0

Product Guides 0

PLC Computer 0

eLink 0

Crane Integration 0

Online Courses 0

Spare Parts Catalogs 1

• How to order spare parts.

Repair Procedures 0