If your Elebia hook does not respond to open or close commands, follow these steps in order. This guide applies to all models: Evo, Neo, S40, C5/C6, eTrack, and Dropper10.
Step 1: Check that the hook is receiving power
When you connect the battery, the hook should emit 4 short beeps. This means the initialization was successful.
If you hear the 4 beeps, proceed to Step 2.
If you hear nothing, the issue is likely power-related. Begin by checking the battery charge level. For the EVO2-1700 battery with an eInk display, a black screen indicates a full charge and a white screen means it is discharged. For the EVO-1700 battery with 4 LEDs, press the button to see how many LEDs light up.
Next, clean the battery contacts and the hook contacts. If the problem continues, try a different battery that you know works. If the new battery works, your original battery may be dead or defective. Recharge it or replace it.
If no battery works, measure the voltage at the battery terminals using a multimeter. The EVO2-1700 should read 12V. The EVO-1700 should read 24V.
If the multimeter shows 0V but the battery LEDs indicate there is charge, the Battery Management System (BMS) may be locked. Connect the battery to the original charger for 30 seconds to unlock it. If the voltage is correct but the hook still does not beep, you may have an internal electrical issue. Contact technical support for assistance.
Step 2: Test the manual button on the hook
Each Elebia hook has a physical button. Press it to see if the hook responds.
If the hook opens or closes, the hook itself is functioning properly. This indicates a potential issue with remote control communication.
If the hook does not respond, the problem likely lies within the hook or the button.
Step 3: Check the remote control
If the manual button works but the remote control does not, consider the following possibilities.
The hook may not be paired. The link between the remote and hook can be lost. Re-pair the remote with the hook.
The frequency may be incorrect. Ensure the hook and remote are set to the same frequency.
The range may be incorrect. Both devices should have the same reach value, either 100 m or 150 m. The default is 100 m.
For eMAX users, you can check these settings in the radio menu. eMINI users will need to enter programming mode.
Step 4: Listen to what the motor does
Press the open or close command and listen carefully.
If the motor makes noise but the hook does not move, the clutch may be worn out and slipping. In EVO2 and Neo models, the lock pin could also be stuck.
If the motor is completely silent, this indicates an electrical problem. Possible causes include a failed PCB, disconnected motor wires, or a burned-out motor. You may need to open the hook to inspect the wiring or contact technical support.
If the motor makes strange noises or stops midway, the hook may have lost calibration or there could be a mechanical obstruction.
Quick Reference
What you observe and most likely cause:
No beeps when connecting battery: dead battery or BMS locked. Recharge the battery or unlock it with the charger.
Single beep at the end of movement: lost calibration or slipping clutch. Recalibrate the hook.
Motor runs but hook does not move: worn clutch. Replace the clutch.
Complete motor silence: PCB or motor failure. Inspect the wiring or contact support.
Manual button works but remote does not: radio or pairing issue. Check frequency and range, then re-pair.
Hook worked then suddenly stopped: stuck lock pin on EVO2 or Neo models. Inspect the lock pin.
If it still does not work
If you have followed all the steps and the hook still does not function, open a support ticket. Include the hook model and serial number, the step you reached in this guide, and a short video showing the problem. This information will help our technical team provide a quicker solution.