elebia Helpdesk portal

Leaflets and datasheets 1

• Leaflets 2024- 2025

Shipping FAQs 2

• Product delivery deadlines
• I need a copy of my invoice for my order. How do I proceed?

Warranty 4

• Warranty activation
• Warranty
• What is the warranty of elebia’s products?
• What is the slip clutch warranty?

KB Overview 1

• KB Structure and Navigation

User Manuals 1

• User Manuals

Documents 17

• Exploded views
• What Is the IP Rating of Elebia Hooks?
• Technical specifications: evo2 / evo2L Automatic Lifting Hook
• Technical specifications: NEO20 Lifting Hook
• Technical specifications: NEO100 Lifting Hook

View all 17

Battery FAQs 14

• What is the life span of the battery?
• What is the duration of the battery?
• How long does it take to charge the battery to full power?
• Do I need to fully discharge the battery before every charge to prolong its life?
• Can Ion Lithium batteries be stored for a long period of time?

View all 14

Safety Design FAQs 7

• Is it possible to open the automatic hook and drop a suspended load?
• Is there a manual override ?
• Are there temperature limits or environmental conditions for product use?
• Understanding Safety Factor and WLL
• Can I Use the Hook in Explosive Atmospheres (ATEX)?

View all 7

Control Integration FAQs 9

• Is it possible to control the automatic lifting hook with the remote control of the crane?
• Is the elebia system valid for all kinds of cranes?
• Is it possible to wire-up the evo automatic lifting hooks?
• Can a PLC or computer control the automatic lifting hooks?
• Can the Elebia hooks be integrated directly to the crane's hoist?

View all 9

Maintenance SpareParts FAQs 12

• Maintenance & inspection for the automatic lifting hooks
• Is there a typical spare part necessary to have?
• What are the most common malfunctions or breakdowns of the automatic lifting hook?
• What causes excessive clutch wear?
• Firmware Updates for Elebia Products: A Comprehensive Guide

View all 12

Parameters FAQs 4

• What’s the resolution of the loadcell?
• Understanding encoder function and calibration
• Understanding the parameters on eMINI/eINST
• Navigating the eMAX Menus: A Comprehensive Guide

Radio LED Acoustic FAQs 5

• LED Indicators on Elebia Hooks
• Acoustic Signals from Hook
• What are the radio operating frequencies of Elebia products?
• What Does the Red LED Flashing Mean?
• How to Perform a Radio Frequency Scan to Diagnose Interference

Training Warranty Support FAQs 4

• Where can I get technical support?
• Is prior training required for installation or use?
• Technical & Operational Training at Elebia
• How to Diagnose a Hook That Won't Open or Close

Other FAQs 5

• Can the hooks be customized ?
• Demo or Trial Options Available
• How to Configure Overload and Differential Alarms on eMAX
• Differences between evo and neo series
• Are there sensors to detect overload on the hook?

Repair, Maintenance & Calibration for Elebia Hooks and Clamps 38

• AutoClose Not Working
• Battery Issues
• Bent or Deformed Hook — When to Withdraw from Service
• Broken Antenna
• Bumper LEDs Not Working

View all 38

Parameters Configuration 7

• Hook Parameters via eMAX
• Radio Configuration Parameters for Elebia Hooks
• eMAX Settings
• Motor Brake Parameter
• Restrict Parameters on the eMAX

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eMAX Advanced Service 6

• eMAX remote control serial port communications
• Master menu on the eMAX
• Updating firmware of the eMAX remote control
• eMAX doesn’t display the weight of the load
• Versions of eMAX Firmware Resumed

View all 6

Remote Control Setup 6

• How to Link Different Hooks in One eMINI/eINST
• Create link between the automatic lifting hook and the eMINI remote control
• Create link between the automatic lifting hook and the eINST remote control
• How to Connect the Hook to the eMAX
• How to Link Different eMINI to the Same Hook

View all 6

Advanced Features Users 4

• Autoclose Function Guide for Elebia Hooks
• Opening the Hook Under Load — Why Correct Operation Matters
• Swivel lock: when and how to block the hook's rotation
• Hook Opening Slightly During Operation

Suitable Lifting Points 2

• Suitable lifting points
• How to Choose the Right Link for Your Elebia Hook?

Spare Parts Catalogs 1

• How to order spare parts.