If your hook, battery or remote is not working properly, we are here to help!
At elebia, we recommend that if the purchase was made through a qualified distributor, you contact them directly. They will handle your technical inquiries regarding our products.
If you wish to contact directly with elebia, you can:
- email us at sos@elebia.freshdesk.com
- submit a ticket through our Helpdesk.
- elebia products include a QR code that links directly to our technical support platform, where you can submit your inquiry.
When creating your ticket, make sure to include the following information:
- Who you are (your name and contact details)
- The product model and serial number
- A detailed description of the issue
- Any photos, videos, or other relevant information that can help us understand and resolve the problem efficiently
Opening a ticket through our helpdesk helps both our technical team and our customers, as it ensures clear communication, tracking, and traceability of each case.
You will receive a response as soon as possible.