How to Identify and Request Spare Parts for Your Elebia Hook.
At Elebia, we understand the importance of having the right spare parts for your Elebia hook. Whether you need to replace a worn-out component or upgrade your hook with new features, we are here to help you identify and request the parts you need. Here's how you can easily identify and request spare parts for your Elebia hook:
1. Identify the Part: Most of the parts on your Elebia hook will have a part number engraved on them. This number can help you easily identify the specific component you need to replace or upgrade.
2. Open a Ticket: If you are unable to find the part number on your component, don't worry. You can open a ticket ( sos@elebia.freshdesk.com ) with our customer support team and ask for help to identify your part number. Our team will be happy to assist you in finding the right part for your hook.
3. Provide Serial Number and Pictures: When requesting spare parts, it's helpful to provide the serial number of your hook and pictures of the old part. This will help us to quickly identify the exact component you need and expedite the process of getting the right part to you.
4. Request Parts via Email: Once you have all the necessary information, you can request the parts you need via email to spareparts@elebia.com or through your local Elebia distributor. Our team will promptly process your request and ensure that you receive the correct spare parts for your Elebia hook.
We hope that this guide helps you easily identify and request spare parts for your Elebia hook. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure that you have a seamless experience with your Elebia hook.