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This article explains which Elebia products support firmware updates in the field and which do not, and clarifies when a firmware update is actually needed.

Which Products Can Be Updated in the Field?

The eMAX and eLINK products are designed for field updates, allowing users to easily maintain their devices. The eMAX can be updated via a USB connection to a Windows PC, while the eLINK can be updated using either a USB or network connection.

In contrast, the hooks, eMINI, and eINST remotes have their firmware set at the factory and cannot be updated in the field. This design ensures that the firmware is validated and tested to match the hardware, eliminating the need for updates under normal operating conditions. If a firmware change is necessary for these products, they must be sent to an Elebia authorized service center or back to the factory.

Do I Need to Update My eMAX or eLINK Firmware?

In most cases, the answer is no. Elebia products are shipped with fully functional firmware that meets all operational requirements. However, you should consider updating the eMAX firmware if:

- Technical support advises installing a specific version to resolve a known issue.

It's important to note that the message "hook not active" on the eMAX does not indicate a firmware problem. This message simply means the hook is not paired or is out of range, and updating the firmware will not resolve this issue.

How to Update the eMAX Firmware

To update the eMAX firmware, you can consult the specific article about updating the firmwar. [here]

For eLINK firmware updates, please contact Elebia technical support directly, as the procedure may vary depending on the eLINK model and connection type.

Need Help?

If you are unsure whether a firmware update is needed, please open a ticket at our helpdesk portal [here] before proceeding. For hooks, eMINI, or eINST that may require a firmware change, contact support to arrange for factory service.

We hope this guide helps you understand the firmware update process for your Elebia products! If you have any further questions, don’t hesitate to reach out to our support team.