Shipping FAQs
This folder contains frequently asked questions and answers related to shipping policies and procedures. It includes topics such as delivery times, shipping costs, tracking orders, international shipping customs, lost or damaged packages, return shipping labels, carrier partners, and exceptions or special handling cases. This folder serves as a quick reference for customer support agents and self-service knowledge base users seeking resolution to common shipping inquiries.
Production deadlines are as follows: 2 days for spare parts and accessories. 2 weeks for evo automatic lifting hooks. 4 weeks for: Neo20 Neo20s Neo5...
Fri, 24 Oct, 2025 at 5:30 PM
An invoice is sent via email when the products are ready to be sent. If you need a copy of the invoice, you can send a request to sguindos@elebia.com
Sat, 18 Oct, 2025 at 8:20 PM