Diagnosing Users
This folder contains step-by-step procedures for diagnosing problems with Elebia products before contacting technical support. It includes detailed guidance on: how to identify common issues (battery problems, connection failures, unusual sounds, unexpected behavior, LED patterns, acoustic signals), how to perform basic troubleshooting steps to isolate the root cause, how to open a support ticket (including required information such as hook model, serial number, firmware version, remote control type, and observed symptoms), and what information to include when reporting an issue to ensure fast and accurate resolution. This folder empowers end users and operators to resolve simple issues independently and to provide complete, useful information when escalation to Elebia support is necessary. This folder serves as a reference for operators, maintenance personnel, and end users who need to diagnose and report issues with Elebia equipment.